What clients have said about working with us

The Situation

A woman in her early forties, employed in the private sector, had not updated her EPF beneficiary nomination since she was twenty-six. She had since married, had two children, and her parents — the original nominees — had passed away. She was unsure whether the nomination was still valid or what would happen to the account in the event of her death.

What Was Done

A morning consultation established the current legal position regarding the existing nomination and its likely effect. The practitioner explained the applicable EPF rules clearly and produced a written summary covering what changes were advisable and what documentation would be required. The client then returned three weeks later to proceed with document preparation.

The Outcome

Updated beneficiary nomination submitted to EPF with legal confirmation of its validity. Client received notarised copies of all documents within five weeks of the initial consultation. She described the process as the first time pension matters had been explained to her in a way she could actually follow.

The Situation

A family of three adults — two siblings and an elderly parent — needed to understand their collective pension and retirement position. The parent was approaching 65, one sibling was a private sector employee, and the other was self-employed. Each had different pension arrangements and none had spoken about them together before.

What Was Done

The family review programme was undertaken over six weeks. An opening session established the overall picture, followed by individual sessions with each member. A written report was produced summarising each person's position, the gaps identified, and a range of options each might consider. A closing session allowed questions and discussion before the notes for follow-up were finalised.

The Outcome

All three members left with a clear written record of their individual positions. The parent proceeded with a separate document preparation engagement to update their nomination documents. The two siblings used the report as the basis for a conversation they had been postponing for over a year.

The Situation

A retired teacher needed a statutory declaration and a letter of authorisation to assist with a pension administration matter that had been held up for several months by a documentation issue. Previous attempts to prepare the documents without legal assistance had been returned by the relevant authority as insufficient.

What Was Done

The documents were prepared to the specific requirements of the authority concerned. A draft was shared with the client for review and one amendment was made before finalisation. The notarisation appointment was arranged at the client's convenience and took approximately forty minutes.

The Outcome

Documents accepted by the authority on first submission. The client's pension administration matter, which had been stalled for four months, was resolved within three weeks of the notarisation appointment. Total time from first contact to completed documents: seventeen days.